According to Wikipedia “The rummy-nose tetra (Hemigrammus rhodostomus) is a species of tropical freshwater characin fish originating in South America, popular among fishkeepers as an aquarium fish. One of many small tetras belonging to the same genus, it is on average 5 cm (2 in) long when fully grown, and is a long established favourite among tropical fishkeepers. The fish is one of several very similar species including Hemigrammus bleheri, and Petitella georgiae, and it is possible that more recently collected specimens available in the aquarium trade are members of one or other of these similar species. The common name applied to most of these fishes is “rummy-nose tetra”, though other common names are in circulation (such as “firehead tetra” for H. bleheri, according to FishBase).”

120% Live Fish/Shrimp/Snail Arrival Guarantee 

Our industry leading 120% Live Arrival Guarantee

We can claim to have the best shipping in the country. If you don't believe us, check our thousands of reviews from our community of loyal customers over the years. d

That being said, things happen, and that is why we have our exclusive Live Fish Shrimp and Snail Arrival Guarantee. Here is how it works:

1. Express shipping is the only option for Live Fish. Please make sure you select the right zone based on your province.

2. Once you receive your package, immediately check it for any signs of dead fish/shrimp and snails.

3. You MUST report all dead animals within 2 hours of receiving the package (will be based on the "Delivered" time on the courier's tracking app). Please send a picture of the animals still inside the bag. Any pictures of animals outside of its original packaging will not qualify for the guarantee.

4. Once we've verified your pictures, we will automatically issue you a store credit in the amount of 120% of the animal price to use on your next order.

5. Any pictures taken of animals outside of the bag or have had the rubber bands removed will NOT qualify for the guarantee. Once the fish/shrimp/snails are placed into your aquarium, the guarantee is voided. 

*120% Live Arrival Guarantee excludes shipping and applicable taxes.

All store credits will be sent within 3 business days of verification.

Your Responsibility

Customers are responsible for checking their tracking number(s) regularly for updates and to make note of the expected delivery date and time. We do our best to insulate and provide the appropriate packing in accordance with the weather conditions at the time. 

If you know you are not going to be home to make the delivery, please contact the courier and suggest to have the package shipped to a retail pickup location. If you aren't available to take delivery of your order on the first attempt by the postal / courier service, the Live Arrival Guarantee is voided.