Shipping Policy

Weather-Related Delays

We consistently monitor weather across Canada and reserve the right to hold back shipments to ensure safe arrival of your plants and animals. Shipments held back due to weather supersede total process and delivery times. 

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Shipping Days

We typically ship on Mondays and Wednesdays to allow sufficient transit time before weekends.

• Orders placed Wednesday through Sunday will generally ship the following Monday.

• Couriers do not deliver on weekends.

• Please review processing times below when estimating delivery dates.

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Processing Times

Processing time is the time required to prepare and pack your order before it is handed off to the courier.

• Processing time may take up to 3 business days.

• Processing time is not included in courier transit times.

Example

If Express Shipping (1–2 business days) is selected, total delivery time may be up to 5 business days:

Up to 3 business days processing + 1–2 business days transit

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Shipping Options

Standard Shipping (Ground)

• May take 5+ business days

• Does not qualify for the Live Arrival Guarantee

• Ships entirely at the customer's risk

• Not recommended during winter months or periods of extreme heat

Estimated Transit Times (After Courier Pickup)

• Ontario & Quebec: 1–2 business days

• Manitoba & Maritimes: 2–4 business days (not recommended. We suggest using Express shipping to ensure healthy arrival)

• Alberta & British Columbia: 5–7 business days (not recommended. We suggest using Express shipping to ensure healthy arrival)

Express Shipping (Ground / Air)

• Typically 1–3 business days

• Qualifies for the Live Arrival Guarantee

• Includes heat packs or ice packs when required

Estimated Transit Times (After Courier Pickup)

• Ontario & Quebec: Next business day

• Manitoba & Maritimes: 1–3 business days

• Alberta & British Columbia: 1–3 business days

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Couriers

We currently ship using:

• UPS

• FedEx

• Purolator

Please note:

• We do not ship using Canada Post

• PO Box addresses are not supported

• No exceptions

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Out-of-Stock Items

Occasionally, plants may be unavailable when we pick and pack your order. If the unavailable items represent less than 20% of your order’s total merchandise value, we will ship the available items and automatically refund the missing plants. If unavailable items represent 20% or more of the total merchandise value, we will hold your order and contact you to discuss replacements, a refund, or other arrangements before shipping.

 

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Rural Shipping Areas 

Under rare circumstances, your shipping address may fall under our courier's extended coverage range if its rural or remote. Additional shipping fees and surcharges may apply. We will contact you directly if this is the case to determine additional costs before shipping your order.

 

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Shipping Refund Policy

Shipping fees are non-refundable under all circumstances.

The Live Arrival Guarantee applies only to the value of the plant or animal and does not include shipping costs.

By placing an order, you acknowledge and agree that shipping charges will not be refunded for delayed deliveries, weather-related holds, refused shipments, incorrect addresses, missed deliveries, carrier delays, or approved Live Arrival Guarantee claims.

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Address Accuracy

Orders are shipped to the address provided at checkout.

We are not responsible for delays, losses, returned packages, or missed deliveries caused by incorrect or incomplete shipping information.

Please verify all address and contact details carefully before submitting your order.

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Package Redirects & Hold-for-Pickup Requests

Any request to redirect a shipment after it has been dispatched, including but not limited to:

• UPS Access Points

• Purolator Authorized Shipping Agents

• Courier pickup locations

• Hold-for-pickup requests

• Alternate delivery arrangements

is made entirely at the customer's risk.

Redirected shipments often result in additional handling and delivery delays of 1–2 business days or more. Because these delays are outside of our control and can adversely affect live plants, shrimp, snails, and other livestock, all Live Arrival Guarantees, shipping guarantees, and related protections are immediately void once a package is redirected, held for pickup, or otherwise modified from its original delivery address.

Aquaflora Canada is not responsible for losses, delays, damage, dead-on-arrival livestock, or deteriorated plant condition resulting from any customer-requested delivery modification.

By requesting a package redirect or hold-for-pickup service, the customer acknowledges and accepts all associated risks.

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Fish, Shrimp & Snail Orders Shipped Using Plant Shipping

Orders containing shrimp must be shipped using the appropriate live animal shipping option.

If a customer chooses Plant Shipping for an order containing shrimp or snails, they acknowledge and accept all risks associated with that shipping method.

No refunds, credits, replacements, or exceptions will be provided for livestock losses when Plant Shipping is selected. This policy applies regardless of:

• Weather conditions

• Courier delays

• Transit times

• Carrier handling

• The condition of the livestock upon arrival

To ensure fairness to all customers, we cannot make exceptions for orders that do not use the required shipping method.

Customers who purchase the proper live animal shipping service pay an additional cost to receive the protections and guarantees associated with transporting live livestock. Providing compensation to customers who choose a lower-cost shipping option would be unfair to those who follow the shipping requirements.

By placing an order containing shrimp or snails and selecting Plant Shipping, the customer acknowledges and agrees to these terms.