FAQ - Frequently Asked Questions

Where do you ship from?

Our faciliity is located in Hamilton, Ontario

Do you ship to the USA?

Unfortunately at this time are only shipping within Canada

How long does it take to get my order?

We normally ship Monday to Wednesdays. As per our shipping policy, we require up to 3 business days to process your order before it is shipped. Once shipped, it will take between 1-2 days in transit with express and 2-7 days in transit using standard shipping. 

Please note, the shipping days does not include the processing times. 

For more on our shipping policy, please see our shipping page.

Are your plants pest free?

Our plants are grown in outdoor nurseries and therefore, we can never guarantee 100% that they are pest free. Our staff does a thorough cleaning before shipping them to us, but there is always a chance that pests hitch a ride undetected.

We always suggest our customers dip any plants in an solution of Aluminum Sulphate for 4-5 hours before introducing them into the desired tank. The concentration we recommend is 1 tablespoon of Alum Powder per 1 gallon.

Do you offer local pickup?

Yes, please message us before ordering if you want to pick up in Hamilton.

Do you have an order minimum?

NO. Unlike other online stores, we value all of our customers and don't feel that you should have to spend a minimum amount to be a customer of ours. So whether you want one or one-hundred plants, all are welcome to shop on our website. 

 How do I add to my order that hasn't shipped yet?

Simply send us an email to aquafloracanada@gmail.com with your order # and what youd like to add. We will adjust the existing order and email you an invoice for the balance. Once paid, we will place the order back in que to be shipped.